- Is Sole Trader Pal free?
Yes. PAL Free is free for life for up to 10 customers. There is no trial countdown and you do not need to subscribe to start using it.
- What is PAL Unlimited?
PAL Unlimited removes the customer limit and lets you keep using Sole Trader Pal as your business grows.
- What happens to my information if I stop subscribing?
Your customers are not deleted. When your PAL Unlimited access ends, you can keep up to 10 customers accessible with PAL Free. Any additional customers remain stored and can become accessible again if you return to PAL Unlimited.
- Can I create quotes and invoices?
Yes. You can create quotes, turn accepted work into jobs, create invoices and keep track of payments in Sole Trader Pal.
- What is Needs Your Attention?
Needs Your Attention brings together things that may need action, such as quotes to follow up, work to book, completed jobs ready to invoice, overdue payments and reminders.
- Can I use Sole Trader Pal when I am offline?
Sole Trader Pal can keep previously loaded information available when you lose your connection. Some actions that need to save or verify information online will require a connection.
- How do I reset my password?
Use the password reset option from the sign-in screen or the Security section of the app.
- Does Sole Trader Pal support two-factor authentication?
Yes. You can enable authenticator-app based two-factor authentication from Settings > Security.
- Can I use Face ID, Touch ID or Android biometrics?
Supported devices can use biometric app lock. You can manage this from Settings > Security in the app.
- How do I cancel or manage my subscription?
Subscriptions purchased through the Apple App Store or Google Play are managed through your Apple or Google account subscription settings.
- How do I delete my Sole Trader Pal account and data?
You can request deletion of your Sole Trader Pal account and its associated data at any time.
Delete your account in the app
If you can still access Sole Trader Pal, use the account deletion option available in the app.
Request deletion without the app
If you've uninstalled the app or can no longer access your account, email hello@soletraderpal.co.uk with the subject “Account Deletion Request”.
Please contact us from the email address registered to your Sole Trader Pal account where possible. We may need to verify account ownership before processing your request. Never send us your password.
What happens to my data when I delete my account?
When you delete your Sole Trader Pal account, your account and associated business data are removed from our active systems. This includes customer records, quotes, jobs, invoices, payments and reminders.
Some information may remain temporarily in secure backups until those backups expire. We may also retain limited information where required by law. Any retained information is handled in accordance with our Privacy Policy.
Active subscriptions
Deleting your account does not automatically cancel an Apple App Store or Google Play subscription. Please cancel any active subscription through the relevant store to prevent further renewal charges.
For assistance, contact hello@soletraderpal.co.uk.
- I still need help. How do I contact you?
Email us at support@soletraderpal.co.uk and we will be happy to help.